FAQs

  • Just fill out the contact us form to set up a 15-minute virtual consultation with a team member.

  • We offer teletherapy to residents of New York State through our fully HIPAA-compliant telehealth platform. Clients that are interested can inquire about being seen in person at our office location in Nassau County, NY.

  • Yes! We work with many insurance providers to offer you affordable and accessible therapy. We are constantly adding more plans in an effort to meet our client’s needs.

    Currently, we accept: Aetna, Northwell & NYSHIP / The Empire Plan

  • We have a 24-hour cancellation policy. This means that if you do not let your therapist know that you won’t be at your session at least 24 hours in advance, you will still be charged.

  • We treat a variety of mental health concerns. You can find a full list on our services page.

    We also know that sometimes you just need someone to talk to and we’re there to listen.

  • Starting with children as young as five, we work with individuals across the lifespan.

  • Virtual therapy does work! In fact, https://www.center4research.org/does-online-therapy-work/studies has shown it’s just as effective as in-person therapy.

  • It all starts with a click or a phone call. Our team (of humans!) will connect with you, learn about what you’re looking for, and match you with a therapist.

  • Therapy is not a one size fits all approach. Everyone’s experiences and needs are different. You can expect therapy to be a conversation between you and your provider. During a session, you may talk about the past, what is going on in your life right now, and your hopes for the future. Along the way, there may be some challenges or difficult conversations. Your therapist will be there to support and empower you.

    Together you and your therapist will set goals to help you live a more peaceful and productive life. Your therapist will customize a plan with you using different strategies (including: CBT, DBT, Mindfulness, and Psychodynamic work) to help you build a toolbox for happier, healthier living.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.